Junior IT Specialist

Payjoy

Job details

  • HYBRID
  • FULL_TIME
  • San Francisco
  • United States
  • Verified 2026-11-04
  • Salary: USD 99,000–107,000/yr
  • Source: Payjoy public LEVER source

Original job description

Position Overview |  We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization. Key responsibilities| 

Helpdesk & End-User Support

  • Provide Tier 1–2 technical support for hardware, software, and SaaS applications
  • Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
  • Support operating systems (Windows, macOS, Linux) and productivity tools
  • Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

  • Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
  • Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
  • Assist with cloud-based backups, monitoring, and security best practices
  • Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

  • Monitor network performance and resolve connectivity issues
  • Assist with network security controls and access management

IT Asset Management

  • Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
  • Maintain accurate asset inventory records and ensure compliance
  • Coordinate device provisioning, replacements, and returns
  • Support onboarding and offboarding processes

Security & Compliance

  • Follow IT security policies and best practices
  • Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
  • Support audits and compliance requirements as needed

 

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