Intern, Customer Service

AnyMind Group

Job details

  • ONSITE
  • UNKNOWN
  • Kota Damansara
  • Verified 2026-09-25
  • Source: AnyMind Group public GREENHOUSE source

Original job description

We are seeking a dedicated Customer Service Intern to join our team, serving as the frontline voice for our diverse portfolio of brand partners. Working within a professional and dynamic environment, you will collaborate with a highly motivated team and gain incredible hands-on exposure to the fast-paced digital commerce landscape.  What You'll Do
  • Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless and positive brand experience.
  • Provide reliable and professional customer support for specialized brand portfolios across official marketplace stores.
  • Handle special customer requests and accurately coordinate the allocation of free gifts and promotional samples, depending on specific campaign conditions.
  • Collaborate cross-functionally with the finance department on operational tasks.
  • Monitor and consistently maintain optimal store health metrics across all assigned platforms to ensure our strategies remain competitive and relevant.
  • Attend comprehensive product training sessions to master brand knowledge and effectively manage consumer inquiries.
Who You Are
  • Currently pursuing a diploma or degree in a relevant course.
  • Possess strong verbal and written communication skills in both English and Malay, with the confidence to articulate information clearly.
  • Demonstrate practical proficiency in Microsoft Excel, particularly in navigating and updating pre-made tracking templates.
  • Exhibit a proactive mindset and a high willingness to learn, taking full advantage of the comprehensive on-the-job training provided.
  • Highly motivated to dive into the E-commerce ecosystem with a strong sense of accountability and readiness to handle real-world responsibilities.
Nice To Have
  • Prior basic experience in retail, customer service, or familiarity with marketplace platforms.
Why You’ll Love It
  • Advanced AI tools for all positions
  • Birthday leave
  • TGIF, monthly birthday and other fun engagement events
  • Work in a professional and dynamic environment
  • Exciting opportunity to explore digital trends

 

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