Customer Success Manager - Toronto or Nevada area

Medchart

Job details

  • HYBRID
  • UNKNOWN
  • Toronto
  • Canada
  • Verified 2026-11-10
  • Source: Medchart public LEVER source

Original job description

About Marble

Marble is the authorization layer for protected information. The world's most valuable data, from health records to insurance, identity, and legal information, can't be scraped, bought, or moved. It's regulated, it demands consent, and it stays locked behind portals, paper, and legacy systems. Marble is the infrastructure that lets businesses, institutions, and individuals securely access, permission, and use that data, turning trapped records into the compliant, structured information behind high-stakes decisions.

Today, our platform powers two products: Medchart, the medical record request and release platform built on patient consent, and Settlit, which gives US personal injury and mass-tort law firms fast, compliant access to the health and claims data their cases depend on. We started with health and legal, and we're building toward the same consent-driven network across every regulated industry.

The Opportunity

You will own an established book of customers and make sure every one of them feels looked after.

Our customers are mostly personal injury and mass-tort law firms, plus insurers and clinics, across our Medchart and Settlit products. Whichever product they use, they judge us on one thing above all: whether their requests move. This role holds and grows a book of those customers. You will run the renewals, business reviews, and escalations, and work closely with our Operations and Customer Support teams.

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