Pool attendant

Rhg

Job details

  • ONSITE
  • FULL_TIME
  • Kigali
  • rw
  • Verified 2026-10-07
  • Source: Rhg public SMARTRECRUITERS source

Original job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description
  • Observes and patrols pool and enforces safety regulations.
  • Assists swimmers from water when in danger.
  • Provide excellent service consistent with the hotel’s standards operating procedures and brand attributes.
  • Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
  • Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
  • Pool side Bar hours of operation, location of facilities, and emergency procedure for rescue.
  • Knowledgeable of hotel facilities and services to answer guest inquiries.
  • Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
  • Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
  • Ensure swimming pool and the complete area around the pool, is clean at any time and report any maintenance issues to engineering department and inform Spa & Leisure Manager.
  • Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
  • Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
  • Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
  • Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
  • Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
  • Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
  • Work closely with other departments that are essential to ensuring a positive guest experience.
  • Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.

 

 

 

LIASION BETWEEN GUESTS AND MANAGEMENT

 

  • Handles promptly and courteously problems regarding Pool’s customers and notifies appropriate Leisure Manager when needed
  • Handles promptly and courteously all Pool guest comments, complaints, requests or enquires; takes necessary action, and thorough follow-up.

 

 

SECURITY, HEALTH AND SAFETY

 

  • Liases with Security and the Executive Housekeeper regarding lost and found objects
  • Liases with Security in investigation of thefts, and irregularities
  • Informs the Spa & Leisure Manager of doubtful guest accounts
  • Ensures that all potential and real hazards are reported and removed immediately
  • Fully understands the hotel’s fire, emergency, and bomb procedures.
  • Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees.
  • Ensures that all employees within own department work in a safe manner that does not harm or injure self or others
  • Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
  • Anticipates possible and probable hazards and conditions and takes action to prevent them from happening

 

MISCELLANEOUS

 

  • Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
  • Assists the Spa & Leisure Manager in developing the departmental business plan
  • Attends meetings and training required by the Spa & Leisure Manager
  • Assists colleagues to perform similar or related jobs when necessary
  • Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
  • Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function

Is well updated on:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
 stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own department and to the hotel
- Short and long term hotel as well as corporate marketing and promotional
 programs
 

Qualifications

 1.    EDUCATION & CERTIFICATION 
•    High School Diploma minimum, Diploma in Sports / Fitness / Hospitality is added advantage
•    Valid Lifeguard Certificate (RLSS, Ellis & Associates or equivalent)
•    Valid First Aid, CPR & AED Certificate Pool Water Treatment / Pool Plant Operator Certificate added advantage
2.    EXPERIENCE:1-2 years as Pool Attendant / Lifeguard / Fitness Attendant in a 4 or 5-star hotel or high-end fitness club.
This is key at Radisson Blu KCC because you will assist Gym when pool is quiet.
•    Basic knowledge of gym equipment: treadmill, bike, weights, how to turn on/off safely
•    Able to give basic gym induction to guests (how to use equipment safely - NOT personal training)
•    Understanding of fitness safety: hydration, no bare feet in gym, towel policy 
•    Knowledge of stretching and basic heart rate recovery
•    Must be physically fit and lead by example

Additional Information

 

- Able to understand and work within Country culture

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences

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