Senior Warranties Manager

Payjoy

Job details

  • ONSITE
  • FULL_TIME
  • Mexico City
  • Mexico
  • Verified 2026-11-04
  • Source: Payjoy public LEVER source

Original job description

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role

  • Manage Global Warranties vertical to build and standardize processes to scale warranties across different regions.

  • Implement continuous improvement methodologies across different verticals to minimize costs and improve CX. 

  • Analyze, test, identify and assess potential risks projects that can potentially impact P&L and CX.

  • Determine KPIs / OKRs to improve performance towards a better CX across different channels. 

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