Principal, Client Advisory - Workforce Management (copy)

Ttecdigital

Job details

  • REMOTE
  • FULL_TIME
  • Sydney
  • Australia
  • Verified 2026-11-13
  • Source: Ttecdigital public LEVER source

Original job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

This is a dual-mandate role that pairs strategic account ownership with deep Workforce Management (WFM) domain expertise. As a Client Advisor, you own the post-sale relationship, adoption, retention and growth of a portfolio of strategic accounts. As TTEC Digital’s WFM domain expert in-region, you are the go-to authority whenever a client is implementing, optimising or scaling a workforce management capability. You may carry profit-and-loss (P&L) accountability for the portfolio and take on leadership in aspects of larger and multiple concurrent client engagements and projects — interpreting complex client business issues and recommending best-practice solutions beyond WFM alone.  

This is a remote role for someone based in Australia, Sydney or Melbourne, reporting to the Director, Client Service Desk with some domestic travel to metro and interstate client sites.  

TTEC Digital is a leading global customer experience (CX) consulting and technology services firm. This role brings together two capabilities the business is scaling in Australia — trusted-advisor customer success and specialist WFM knowledge — so that our most important clients get both a single accountable relationship owner and credible, hands-on WFM leadership

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