Risk Operation Lead (Fraud Operations)

Shopback 2

Job details

  • ONSITE
  • FULL_TIME
  • Kuala Lumpur
  • MY
  • Verified 2026-11-04
  • Source: Shopback 2 public LEVER source

Original job description

Our Journey The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

About the role

We are hiring a Risk Operations Lead to own how ShopBack detects, investigates and stops fraud and abuse day to day, and to build the team and tooling that make this work at scale. The role sits between strategy and execution: you turn fraud strategy and policy into reliable operations, and you turn what the operations team sees into better controls.

You will lead a team of fraud operations analysts covering customer fraud, payments risk, affiliate abuse and chargebacks across multiple markets. You will report to the Head of Operations and work closely with Product, Engineering, Data, Finance, Compliance and Commercial teams.

The ideal person is curious and hands-on: when something looks off, you dig until you find the root cause, then fix the process or control so it does not recur.

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