IT Support Engineer

Analog

Job details

  • ONSITE
  • FULL_TIME
  • Abu Dhabi
  • United Arab Emirates
  • Verified 2026-10-01
  • Source: Analog public ASHBY source

Original job description

We're growing past the point where engineers can also be the office's part-time IT fix-it person. We need someone who owns day-to-day IT support end to end, so the rest of the team can focus on what they're actually here to build. This isn't a stepping stone role we're figuring out as we go: we know exactly what it needs to be, and we want someone who can walk in and take it on from day one.

What you'll be working on

  • Being the first point of contact when something breaks: laptop issues, Wi-Fi problems, account access, the daily stuff that keeps 77 people moving.

  • Managing Microsoft 365 day to day: Outlook, Teams, and related tools.

  • Managing devices through MDM, keeping them provisioned, secure, and up to date.

  • Running support through an ITSM tool, so nothing falls through the cracks.

What makes this role different

You won't be buried in a huge ticket queue at a company where IT is an afterthought. You'll support a small, sharp team that notices and appreciates when things run smoothly, and you'll have room to actually fix things properly instead of just patching them.

Skills we need

  • Solid experience with day-to-day desktop support.

  • Strong Microsoft 365 knowledge.

  • Experience managing devices through an MDM.

  • Experience working within an ITSM tool/process.

  • Clear, confident English communicator. You'll be talking to people all day, so this matters as much as the technical skills.

  • Based in or able to relocate to Abu Dhabi.

Nice to have

  • On-prem data centre management.

  • Networking fundamentals.

  • Basic cloud knowledge (Azure).

What we're not looking for

This isn't a networking, cloud, or infrastructure role, if that's what you're looking to do next, this won't be the right fit. We're also not looking for someone who needs a lot of hand-holding on the basics; we want someone experienced enough to just take ownership.

Related jobs

Apply at company