Product Operations Coordinator, Governance Risk Readiness

Experian

Job details

  • ONSITE
  • FULL_TIME
  • Heredia
  • cr
  • Verified 2026-11-04
  • Source: Experian public SmartRecruiters board

Original job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

The Product Operations Coordinator - Governance, Risk & Readiness provides dedicated operational ownership for governance, risk, security, and readiness work that Product teams must navigate. The role coordinates complex reviews and assessments, routes questions to accountable subject matter experts, manages timelines and approvals, maintains supporting information, and helps Product teams respond efficiently to requirements. The Coordinator develops working expertise in the processes and stakeholders involved, recognizes when issues require escalation, and continuously improves how this work is handled. You will report to Director Product Management.

Responsibilities

  • Coordinate governance, risk, security, and readiness assessments from intake through completion.
  • Manage timelines, requirements, documentation, approvals, and follow-up while keeping stakeholders informed.
  • Partner with subject matter experts and cross-functional teams to route questions and coordinate accurate responses.
  • Track deadlines, open actions, risks, and blockers, escalating items to the appropriate owner when needed.
  • Create and maintain reusable templates, guidance, checklists, and documentation to improve consistency and efficiency.
  • Build working knowledge of relevant policies, standards, and processes to help teams navigate requirements.
  • Identify opportunities to simplify, standardize, or automate governance workflows.
  • Use approved AI and automation tools responsibly to support research, tracking, documentation, and knowledge reuse while maintaining appropriate human review.What This Role Owns
    • The coordination process: intake, routing, timelines, follow-up, escalation, approvals tracking, and completion.
    • Identification and engagement of the appropriate subject matter experts.
    • Operational organization of evidence, supporting information, and reusable responses.
    • Visibility into workload, deadlines, bottlenecks, and recurring sources of friction.
    • Continuous improvement of the coordination process.
Qualifications
  • 3+ years of experience coordinating cross-functional work in governance, risk, compliance, security, operations, project/program management, or a related area.
  • Ability to manage multiple priorities, stakeholders, and deadlines effectively.
  • Strong judgment to resolve operational issues and escalate when specialized expertise is needed.
  • Ability to build collaborative relationships across technical, business, and risk-focused teams.
  • Comfortable learning and using approved AI-enabled tools and workflows responsibly.

Additional Skills & Experience

  • Familiarity with information security, risk, compliance, privacy, governance, audit, or assessment processes.
  • Experience coordinating assessments, audits, questionnaires, proposals, or documentation-intensive reviews.
  • Familiarity with governance or risk management tools and workflows.
  • Experience creating reusable documentation, knowledge resources, or process guidance.
  • Experience supporting process improvement or workflow automation.
Additional Information

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

 

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This role offers the flexibility to work from home as needed.

#LI-Remote. This is a remote position.

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