Customer Support English Speakers (US Telecom Account)

Sutherland

Job details

  • ONSITE
  • FULL_TIME
  • Cairo
  • eg
  • Verified 2026-09-25
  • Source: Sutherland public SmartRecruiters board

Original job description

Company Description

At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.

Job Description

This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.

Qualifications
  • Customer Service Representatives and Customer Service skills
  • Proficiency in English B2-C1
  • Grads and Dropouts only
  • Flexibility with night and overnight shifts
  • Flexibility with Rotational shifts
  • Previous experience in a similar role is a plus
Additional Information

Benefits

  • Competitive Salary (Over 20K Net) + Achievable KPIS/Allowances/Incentives
  • 1.1k night and overnight allowance
  • Granted KPIS first 3 months
  • Transportation is provided both ways (Door to Door for ladies)
  • Social and medical insurance is provided
  • First 3 months are Fully Granted
  • Healthiest work environment (Great place to work certified)

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