Customer Care Representative English speaker

Sutherland

Job details

  • ONSITE
  • FULL_TIME
  • New Cairo City
  • eg
  • Verified 2026-09-25
  • Source: Sutherland public SmartRecruiters board

Original job description

Company Description

Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.

Job Description
  • Provide first-line technical support to customers via phone.
  • Troubleshoot and resolve hardware and software issues
  • Guide users through troubleshooting steps
  • Analyze technical problems and ensure timely resolution
  • Document incidents, troubleshooting steps, and resolutions in support systems
  • Escalate complex issues when required
  • Collaborate with internal teams to improve support processes and knowledge bases
  • Maintain a high level of customer satisfaction
Qualifications
  • English level: B2 / C1
  • Graduates and dropouts are welcome to apply
  • Good communication and problem-solving skills
  • Basic technical troubleshooting knowledge
  • Flexibility to work rotational shifts
  • Customer-focused mindset
  • Ability to work effectively in a fast-paced environment
  • Location: New Cairo
  • Work Model: On-site

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