Call Centre Agent, Inbound

Careerswift.ai

Job details

  • REMOTE
  • FULL_TIME
  • Verified 2026-09-25
  • Source: Careerswift.ai public ASHBY source

Original job description

ABOUT THE ROLE

In this fully remote role, you will handle inbound customer calls, answer questions, assist with service-related requests, and resolve issues whenever possible. You will be expected to communicate clearly, follow established procedures, and maintain a positive customer experience throughout every interaction.

WHAT YOU WILL DO

  • Handle inbound customer calls and respond to questions and requests

  • Resolve customer issues on first contact whenever possible

  • Provide accurate information about orders, services, and locations

  • Follow established procedures and escalation guidelines

  • Document customer interactions accurately in company systems

  • Escalate complex issues to the appropriate team

  • Meet established customer service and quality standards

  • Participate in coaching and call quality reviews

WHAT WE ARE LOOKING FOR

  • 1+ year of call centre or phone-based customer service experience

  • Clear and professional spoken English

  • Strong communication and active listening skills

  • Customer-focused and patient approach

  • Ability to remain calm when handling challenging situations

  • Comfortable working with performance and quality standards

  • Good computer skills and ability to learn new systems

  • Reliable internet connection and suitable workspace for remote work

  • Ability to work the assigned schedule, including occasional weekends

  • Legally authorized to work in the United States

NICE TO HAVE

  • Experience in food service, hospitality, or retail

  • Bilingual English/Spanish skills

  • Experience with CRM or customer support systems

  • Previous experience handling high call volumes

COMPENSATION

$16–$22 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → Initial conversation → Interview → Offer

Candidates will receive information about the next steps during the recruitment process.

EQUAL OPPORTUNITY

Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.

Location: Remote

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