Restaurant Manager - In Room Dining (Overnight Shift)

Wynnresorts

Job details

  • ONSITE
  • FULL_TIME
  • Las Vegas
  • United States
  • Verified 2026-11-07
  • Source: Wynnresorts public SMARTRECRUITERS source

Original job description

Job Description

The In-Room Dining Manager is responsible for leading, developing, and inspiring the In-Room Dining team to deliver an exceptional dining experience in the comfort and privacy of our guests’ rooms and suites. This position ensures that every interaction reflects Wynn Las Vegas standards for luxury hospitality, personalized service, attention to detail, and operational excellence.

The Manager provides visible, hands-on leadership while overseeing daily operations, team performance, financial results, service standards, and the overall guest experience. Through consistent coaching and accountability, the Manager creates an environment in which team members are empowered to provide memorable service and exceed guest expectations.

Essential Job Duties & Responsibilities

  • Lead, coach, mentor, and develop In-Room Dining team members, fostering a culture of professionalism, engagement, accountability, teamwork, and exceptional service.
  • Maintain a visible leadership presence throughout the operation and serve as a positive example of Wynn Las Vegas service standards and values.
  • Oversee daily In-Room Dining operations to ensure timely, accurate, and personalized delivery of food and beverage offerings while maintaining the highest standards of presentation and service.
  • Ensure the department consistently delivers a luxury dining experience that reflects the expectations of Wynn Las Vegas and Forbes Travel Guide service standards.
  • Monitor the guest experience from order placement through delivery, presentation, service, and follow-up, identifying opportunities to elevate service at every touchpoint.
  • Partner with Food & Beverage leadership, culinary teams, hotel operations, and other departments to ensure seamless service and effective communication.
  • Support the execution of departmental business objectives, service initiatives, and operational strategies established by Food & Beverage leadership.
  • Respond to guest concerns with professionalism, empathy, and urgency, taking appropriate action to resolve issues and restore guest satisfaction.
  • Address team member concerns and workplace matters consistently and professionally in partnership with appropriate leadership and support departments.
  • Analyze staffing requirements and business volumes to develop effective scheduling and operating plans that support service standards while maintaining productivity.
  • Monitor team performance, productivity, morale, attendance, and engagement, providing ongoing coaching and performance feedback.
  • Maintain departmental reports, operational records, and other required documentation accurately and in a timely manner.
  • Assist with departmental financial performance, including labor management, operating expenses, revenue opportunities, budgeting, forecasting, and profit-and-loss objectives.
  • Identify operational efficiencies and opportunities to enhance revenue, productivity, service delivery, and the overall guest experience.
  • Ensure compliance with Wynn Resorts policies and procedures as well as applicable health, safety, sanitation, alcohol-service, and regulatory requirements.
  • Support risk-management initiatives and ensure appropriate procedures are followed to protect guests, team members, and company assets.
  • Maintain comprehensive knowledge of menus, ingredients, preparation methods, beverage offerings, service standards, hotel amenities, and special events to effectively support both guests and team members.
  • Perform additional duties and responsibilities as assigned by Food & Beverage leadership.
Qualifications
  • Minimum of five (5) years of professional hospitality experience, preferably within a high-volume, upscale or luxury food and beverage operation with annual revenues exceeding $7 million.
  • Minimum of two (2) years of supervisory or management experience within a food and beverage operation.
  • Previous experience in In-Room Dining, fine dining, luxury hotel food and beverage, or a comparable high-touch service environment is strongly preferred.
  • Previous experience working within a Forbes Travel Guide-rated hotel, resort, or restaurant is highly desired.
  • Demonstrated ability to lead, develop, motivate, and hold teams accountable while maintaining a positive and professional work environment.
  • Strong financial acumen with experience managing labor, departmental expenses, budgets, forecasts, and P&L performance.
  • Strong knowledge of restaurant and hotel food and beverage technology and point-of-sale systems.
  • Excellent leadership, delegation, organization, presentation, and time-management skills.
  • Exceptional interpersonal, communication, problem-solving, decision-making, and conflict-resolution skills.
  • Ability to remain composed and make sound decisions in a fast-paced, high-volume luxury hospitality environment.
  • Must be able to communicate, read, and write in English fluently and professionally. Fluency in an additional language is a plus.
  • Must be able to obtain and maintain all licenses and work cards required for the position, both currently and in the future.
  • Must be 21 years of age or older.

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